Return Policy

At TaqsAC electronics Home Appliances,, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange under the following policy.

1. Return Eligibility

Products may be returned if:

• The return request is submitted within the applicable return period. 7 days
• The product is in its original condition.
• The product has not been installed, used, or operated.
• All original accessories, manuals, warranty documents, and packaging are included.
• The purchase invoice or order number is provided.

2. Exchange Eligibility

Products may be exchanged if:

• The product arrived damaged.
• The wrong product was delivered.
• A confirmed manufacturing defect exists.
• The product does not match the advertised specifications.

Exchanges are subject to product availability or the availability of an equivalent replacement.

3. Non-Returnable & Non-Exchangeable Products

The following products cannot be returned or exchanged unless they have a confirmed manufacturing defect:

• Opened or used personal care products.
• Properly installed or used products.
• Customized or special-order products.
• Gift cards or electronic vouchers.
• Activated software or digital products (where applicable).

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact Customer Support as soon as possible and provide:

• Order number.
• Clear product photos.
• Description of the issue.

After inspection, طقس may repair, replace, or refund the product depending on the evaluation.

5. Return Shipping Fees

• If the return is due to an error by Effity or a manufacturing defect, طقس will cover all return and shipping costs.
• If the return is for any other reason, shipping or logistics charges may be deducted according to the store policy.

6. Refund Processing

Once the returned product is received, inspected, and approved:

• Refunds will be issued to the original payment method.
• Processing usually takes 7–14 business days, depending on the customer's bank or payment provider.
• For Cash on Delivery orders, the refund method will be arranged with the customer.

7. Product Inspection

طقس reserves the right to reject return requests if:

• The product has been misused.
• The product has been damaged by the customer.
• Accessories or original packaging are missing.
• The product is not returned in its original condition.

8. How to Request a Return

Customers can submit return or exchange requests through:

• Customer Account
• Order History
• Customer Support
• Email
• Telephone
• WhatsApp (where available)

Please provide your order number and the reason for the request. Product photos may be requested for verification.

9. Final Review

TaqsAC Home Appliances reserves the right to review and inspect all return and exchange requests before approval to ensure compliance with this policy and applicable laws